FAQ
Are the tickets I want still available?
If the ticket is still available for ordering on our web site then the ticket is still available for you.
Can I cancel my order because I cannot make it to the race?
Until the moment you receive a confirmation email from us with your order number you can cancel the order (1-48 hrs after ordering). After the order is confirmed we accept neither cancellation nor reimbursement.
I want to receive the tickets at another location, is that possible?
You can always change the delivery address until about 2-4 weeks prior to the race. Please note it is your responsibility to notify us in advance of a change in delivery address.
I will be travelling prior to the race. Can I pick up the tickets at the gate?
In most cases this is not possible. Notify us of your plans and we will assist you in making the arrangements.
I will be moving house within the next months and do not yet know my new delivery address, can I leave the field blank?
No, just fill out your current address until you know your new address.
Do I need to be at home or sign for the tickets?
Yes. UPS delivers during office hours. Someone, not necessarily you, needs to sign for the tickets. It is maybe a good idea to use your office address as delivery address, since someone is bound to be available to sign for the tickets.
Is my credit card charged immediately?
At the moment you enter our payment interface we will ask your credit card company/bank for authorisation of the amount. This means we have reserved the amount. After 5 days, if the order is confirmed we will charge the amount. This all means you must have enough credit on your card at the moment of ordering.
What types of payment does GPAssen.com accept?
We accept credit card payment, cheques and bank transfers. Please read our Payment Options page for all the details.
Why do you charge a handling fee?
In order to cover our cost and to be able to offer you great service we need to apply a small percentage to the ticket price.
Why is there a difference in the face value of the ticket and what I paid for it?
Depending on the source we buy the tickets from there is always a margin included. This margin normally covers handling, shipping and profit margins of third parties. We therefore need to incorporate those in the net price we charge you. The cost we make is covered by the handling fee.
Do you have questions that you could not find an answer for, please feel free to contact us via info@gpassen.com.
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